“Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!”
Can I order by email or telephone?
All orders from consumers must be placed online through our selected retail partners (see Store Finder) or through our temporary online retail shop (UK Shop+) in support of UK retailers impacted by Covid restrictions
Can I order if I’m outside of the UK?
Currently, only customers based in the United Kingdom can purchase a Merlin product on our online shop. This shop is a Covid initiative to support retailers impacted by the lockdown and restriction measures. UK customers after purchase will be asked to nominate their local/preferred authorised Merlin reseller who will then receive their full commission as if they had sold that Merlin product through their own shop.
Do you have a shop I can buy from?
To support UK retailers on a temporary basis UK customers can buy from our online shop (UK Shop+). Beyond this we do not operate a full shop and Merlin product is available through selected retailers across the UK. Please use our Store Finder to locate the nearest physical reseller to you. For international customers, you are welcome to contact us for more accurate information by country.
What size should I buy?
All of our product pages include a size chart which will guide you across a number of sizing formats. You can also visit our dedicated size guide page for further advice. If you have any doubts then please contact us directly for assistance.
Which CE back protector or limb upgrade?
All Merlin garments include a velcro closing back protector pocket. In a number of cases, Merlin garments already include a CE certified back protector pre-fitted.
Any jackets that do not include D3O shoulder and elbow armour as standard will have a ‘universal/generic’ back armour profile. This means a number of aftermarket armour pieces can be fitted. We have specified the universal pocket so you have a wider choice of armour. Male jackets have a back armour pocket size of 40cm (H) x 30cm (W) and the ladies armour pocket is 36cm (H) x 29cm (W).
Examples of aftermarket CE certified back protectors include Forcefield’s Pro-Lite K in size 001, which is a Level 2 option. Please check the armour size vs pocket size in the garment, leaving a minimum of 1cm additional height and length. Please consult the manufacturer or reseller directly if you are unsure of the sizing of the armour.
Garments that include D3O shoulder and elbow armour as standard are able to take the D3O Viper Stealth back protector in size large.
I need more product information and advice?
Please call our office on 01543 270299 between 9am and 5pm Monday to Friday to speak to a member of our team, or use another of our contact methods in our contact page. If you choose to email or direct message, we will get back to you within 24 hours (during Monday-Friday). Alternatively, please use our live chat support when available.
Can I let you know my thoughts?
We’d love to hear your opinions and feedback – why not send it to us using one of our contact methods. Also, beneath each product is a Reviews section where you can leave your thoughts on your purchase.
How do I register for my 2-year guarantee?
Please visit our guarantee page for more information and registration.