Merlin FAQ Page

I need more product information and advice?

Call us and ask to speak to a member of our product team on +44 (0)1543 270299 or fill in the Contact Form on the site and we will get back to you within 24 hours.

How do I make a purchase?

Merlin and Route One products are available from over 200 UK motorcycle retailers and a number of International customers. Within the UK there are two options. Firstly, view our Stockist page and enter your postcode to find a dealer within 25 miles of you.  Secondly, if there is not a stockist within 25 miles of your location call us on +44 (0)1543 270299 and we can let you know where your nearest stockist is or even make arrangements to get a product to your local store for you.

How do I care for my textile garment?

Step 1: Remove all protective armour from the shoulder, elbows and back by opening the velcro pocket holding the armour in place and sliding it out. Unzip any removable inner liners

Step 2: Agitate any especially dirty areas with a brush/towel, water and diluted detergent in which no bleach is present

Step 3: Ideally hand wash your jacket with a mild or diluted detergent (without any bleach) in slightly warm water. This gentle wash prevents damage to any mesh or waterproof membranes. Take care by using a gentle wash and spin if you are only able to clean the garment in a washing machine.

Step 4: As an additional and optional treatment use a water repellent wash/spray such as Nikwax to proof the outer garment

Step 5: Hang dry the garment out of direct sunlight but in a warm location and never use a machine dryer. Alternatively lay it flat in a warm area on top of a towel.

Step 6: Once dry replace all armour and liners

How do I care for my waxed cotton garment?

The outer of your waxed cotton jackets are made from 100% cotton that is treated with a special wax coating. This coating helps acts as a protective barrier against both wind and water, yet still allows the fabric to remain breathable. Knowing how difficult and harsh the weather can be for us motorcyclists, Merlin also chooses to provide extra support to the wax by specifying that a Reissa waterproof and breathable membrane sits behind the wax. This means that even over a long period when the wax begins to dry out the waterproofing performance of you jacket is not compromised- some riders actually prefer the aged dry look of the wax. The key to getting the most out of your wax cotton jacket is to show it a little care and attention, for which in return it will serve you well for many years.

Step 1: Lightly brush off any dirt or soil, and if necessary use a cold damp cloth to wipe down the jacket. Clean your jacket regularly to maintain its appearance but go easy as the wax will be removed. Dried mud, sand or grit are abrasive to the wax, especially along inner sleeve seams and this is the reason why we recommend brushing off regularly. Leaving the jacket to dry naturally for 24 hours in a well ventilated area.

Step 2: Re-waxing the jacket when the jacket loses its waxed appearance/finish. Purchase a waxed cotton dressing tin from a number of online retailers and heat the tin of reproofing wax so that it becomes pliable and easy to apply. You can place the tin into a pan of hot water and warm it gently. Evenly apply the wax with a lint-free cloth, paying attention to seams. Allow the wax to settle and dry slightly and remove any excess build up. Use a hair dryer to melt the wax into the jacket- allowing an even spread of wax. Allow the jacket to dry in a well ventilated area for 24 hours.

Do not machine wash or tumble dry. Do not iron. Do not wipe with hot water. Avoid soap and detergents. Keep you jacket on a hanger to maintain its shape and appearance in a dry place.

How do I register for my 2 Year Guarantee?

Standard guarantee from date of purchase is 1 year. By registering your product online you activate a 2 year guarantee (from date of purchase) totally free. You are required to register within a month of purchase and retain your receipt for any claims.

Merlin products carry a full guarantee to the original purchaser against defects in components, materials and workmanship. The guarantee excludes damage caused by normal wear and tear, accidents, inappropriate use or care and repair other than Merlin. Merlin may repair or replace any guaranteed item at its discretion. All claims should be made to the retailer. This guarantee gives no further rights other than those expressly set out above and does not cover any claims for consequential losses or damages. This guarantee does not affect your statutory rights as a consumer.

Can I let you know my thoughts?

We’d love to hear your opinions and feedback on Merlin itself or any of our products specifically. Why not send us your feedback by using the Contact Form. Also, beneath each product is a Reviews section where you can voice your thoughts anonymously