FAQ

“Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!”

 


Ordering

Can I order by email?

All orders from consumers must be placed online through our selected retail partners (see Store Finder) or through our temporary online retail shop (UK Shop+) in support of UK retailers impacted by Covid restrictions.

 

Can I order by telephone?

All orders from consumers must be placed online through our selected retail partners (see Store Finder) or through our temporary online retail shop (UK Shop+) in support of UK retailers impacted by Covid restrictions.

 

Can I order if I’m outside of the UK?

For international customers, please use our stockist guide and/or contact us for advice. As a growing brand we are active in many markets but not all (yet), so please bear with us as we expand.

Currently, only customers based in the United Kingdom can purchase a Merlin product on our online shop. This shop is a Covid initiative to support retailers impacted by the lockdown and restriction measures. UK customers after purchase will be asked to nominate their local/preferred authorised Merlin reseller who will then receive their full commission as if they had sold that Merlin product through their own shop.

 

Do you have a shop I can buy from?

To support UK retailers on a temporary basis UK customers can buy from our online shop (UK Shop+). Beyond this we do not operate a full shop and Merlin product is available through selected retailers across the UK. Please use our Store Finder to locate the nearest physical reseller to you. For international customers, you are welcome to contact us for more accurate information by country.

 

What size should I buy?

All of our product pages include a size chart which will guide you across a number of sizing formats. If you have any doubts then please contact us directly for assistance.

Contact

Need more help or advice?

Please see our Contact page by clicking here

Other

Which CE back protector or limb upgrade?

All Merlin garments include a velcro closing back protector pocket. In a number of cases, the Merlin garments already include a CE certified back protector, pre-fitted.

In any jacket that does not include D3O shoulder and elbow armour, garments have a ‘universal/generic’ back armour profile. Therefore, a number of after-market armour pieces can be purchased and inserted retrospectively (see below). Garments with D3O shoulder and elbow armour pre-fitted are sized to take a D3O Viper back protector size L.

We have specified the ‘universal/generic’ pocket so that as the rider you have a wider choice of armour (from performance level, thickness or construction). The male jackets have a back-armour pocket size of 40cm height x 30cm width and the ladies jacket pocket armour size is 36cm height x 29cm width.

Examples of aftermarket CE certified back options for men would include, Forcefield’s 001; other armour may fit but please check armour size vs pocket-size within the garment and allow for a minimum of 1cm extra space in height and length.

Further to the Level 1 CE options above Forcefield’s Pro-Lite is a certified Level 2 option, for those looking for that extra impact protection within their garment. Merlin would recommend fitting at least a CE Level 1 back protector.

I need more product information and advice?

Call us and speak to a member of our team on 01543 270299 or use another of our contact methods in our contact page. If you choose to email or direct message, we will get back to you within 24 hours (during Monday-Friday). Alternatively, please use our live chat support when available.

Can I let you know my thoughts?

We’d love to hear your opinions and feedback. Why not send us your feedback by using one of our contact methods. Also, beneath each product is a Reviews section where you can voice your thoughts on your purchase.

How do I register for my 2-year guarantee?

Please read the guarantee page and see link for registration.